ESC Hotel Manual: From Standards to Daily Operations

Every hotel has its own procedures, habits and ways of working. But how clear, consistent and easy to follow are they for all employees?

This question is at the heart of “ESC Hotel Manual – A Complete Guide to Developing Hotel Manuals and Standards”, a book by Ing. Jan Vlasák, MBA, dedicated to building a more structured hotel organisation.

The book guides readers through the development of operational manuals that translate standards into practical guidelines for everyday work.

From reception and housekeeping to Food & Beverage, it explores how to define responsibilities, organise activities, monitor results and adapt procedures to the specific needs of each property.

The book also covers workforce planning, training and continuous improvement, demonstrating how an operational manual can become a management tool that is regularly used and updated over time.

A valuable resource for hotel managers, department heads and hospitality professionals who want to develop clear procedures, ensure operational continuity and make the most of their employees’ skills.

Discover the book and learn how to develop operational standards for your hotel.